职场英语课件.pptVIP

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职场英语课件

* Business Communication Manner in Making a phone call Making a call (local calls, long distance calls , international calls Telephone Message Memo Manners in Making a phone call 1.Start a phone call: you should identify yourself as long as the phone is through . Don’t wait to ask for your identification. 2.Answer a phone call: there is a three-ring rule which Means you should answer the call promptly, generally within three rings . This practice may tell the caller that you value them and their time. 3.Hang up the call if nobody answers it after six rings . This either shows the receiver is absent or means he is inconvenient or unwilling to answer the call. 4.Have a wrong number : if you perceive you have dialed the wrong number, Check your number by repeating the number you have dialed instead of asking for the receiver’s number. For example , you should say “is this887-334”instead of “What number is this?”If told you are wrong, say “I am sorry” and then hand up gently. 5.Speak Concisely on the phone . Always remember it wastes the listener’s time and money to talk wordily on the phone. 6.Choose the proper time to make call . The appropriate time in making a call is between 9:00 and 21:30.Making phone call in the midnight or early morning is impolite unless you have something urgent to inform. 7.Mind your tone when speaking through line . Voice is the only way to express your thoughts and moods ,and the listener is sensitive to it. Any slight detail in your sound can be captured by the listener . Generally, you should talk tenderly and kindly with a smiling voice. 8.End a hone call friendly and not in a hurried manner . The general practice is the receiver wait for the caller to hand up first .Note that throwing off the telephone heavily when finishing a call can also offend the listener. Making International Calls Area Code \Country Code “+”=00 The way to make an international call is :dial the international prefix of the country where you make the cal

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