《ESL Podcast 551 – Scheduling a Medical Appointment》.pdfVIP

English as a Second Language Podcast ESL Podcast 551 – Scheduling a Medical Appointment GLOSSARY appointment – a scheduled meeting; a specific date and time when one will do something * Each October, Clarke makes an appointment to get his teeth cleaned at the dentist’s office. health plan – medical insurance plan or coverage; the policy that helps a person pay for his or her medical expenses * Stefan has a great health plan where he has to pay only $5 each time he sees his doctor. patient – a person who receives medical advice and/or treatment from a doctor, clinic, or hospital * The patient in room 2B is asking to see you, Doctor. to route – to send a call to the right person or in the right direction, and especially to connect a caller with the right office when he or she is calling a large organization or business * The receptionist is responsible for routing calls to the company’s many departments. to stay on the line – to hold; to not hang up the phone; to wait on the phone until someone is available * Whenever I call the bank, I have to stay on the line for at least ten minutes before I can speak with a real person. It’s very frustrating. medical group – a clinic; a group of doctors who work together in the same building * Could you please recommend a good medical group in the Dallas area? Our family needs a medical group with a good general practitioner and a pediatrician. returning – a repeat client; referring to a client or patient who has used the services of a particular business or doctor before and is requesting another meeting or appointment * More than 90% of our new patients become returning patients, so we know we’re providing good service that makes them want to come back. to refer – to recommend that someone see a particular doctor, work with a particular company, or shop at a particular st