《01-TOC约束理论(瓶颈管理)八讲 作业》.doc

GOLDRATT SATELLITE PROGRAM 高瑞特卫星节目 SESSION ONE 第一讲 OPERATIONS 作业 Hi! System Approach. 嗨！ 系统方式。 There is a broad consensus that if we want to improve the performance of our company we have to take a system approach, holistic approach. 广泛的共识是，如果我们想要改善公司的绩效，我们必须采用系统方式 。 We all agree about that the only question is how do you do it. 我们都同意，唯一的问题在于你如何去做。 Well, let’s try. 让我们来试试。 First thing is, it’s obvious that we cannot look on just one function in isolation or on just issue in isolation. 首先，很显然的，我们不能将每一个功能或问题个别分开来看。 So for example, if you want to take a system approach to an organization you have to start with a broad base. 举例来说，如果你要以系统方式来解决一个组织问题，你必须从全面的角度来看。 Like for example, to take into consideration logistics and the markets and financial concerns and do not forget that any organization is composed out of people – you must take into account people relationships as well. 譬如说，当考虑运筹、市场与财务问题时，别忘了每一个公司都是由人所组成，你也必须将人际关系考虑进去。 So far so good. 到目前为止一切还好。 But then what do you do? 但是，接下来你怎么做呢？ In order to demonstrate it, I want to take an example. 为了要示范，我来举一个例子。 Now, as always when you are taking examples there is a fear of taking a too small example and then the conclusions are too broad example and then it’s like you haven’t taken an example at all. 通常当我们举例时，总担心所举的例子太小而结论却不具体，或例子太广泛，结果就好像没有一样。 So what I will do, I will take as an example the entire steel industry in the world. 因此我要以全世界的钢铁业为例。 System approach. 系统方式。 What did we say? 我们说了什么呢？ We’ll take for example one aspect of logistic - what will it be in the steel industry? 我们将举一个运筹方面的例子 ─ 它在钢铁业会是什么样子呢？ Something really bothering people about the existing logistics. 对运筹而言，有些事真让人心烦。 It will be something like ‘finished goods inventories are much too high in that industry.’ 例如，“在钢铁业里，成品库存太高了”之类的事。 Well, let me tell you a little bit about it so you understand that when steel industry is talking about problems of too much finished goods inventory, it’s even worse than what happens in your industry.