《INFM 612 Chapter 1. PP slides》.pptx

Chapter 1;Innovation is the new imperative Organizations cannot survive long-term without innovation Companies like Facebook are always investing in new ideas Innovation should be a part of products, processes, people, and values ;Management is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources Managers get things done through the organization Create right systems and environment Organizations need good managers ;1.1 What Do Managers Do?;1.2 The Process of Management;An organization is a social entity that is goal directed and deliberately structured Organizational effectiveness – providing a product or service that customers value Organizational efficiency refers to the amount of resources used to achieve an organizational goal ;Three categories of skills: conceptual, human, technical The degree of the skills may vary but all managers must possess the skills The application of management skills change as managers move up the hierarchy ;1.3 Relationship ofSkills to Management;Missteps and unethical behavior have been in the news During turbulent times, managers must apply their skills Common management failures: Not listening to customers Misinterpreting signals from marketplace Not building teams Inability to execute strategies Failure to comprehend and adapt to change Poor communication and interpersonal skills ;1.4 Top Causes of Manager Failure;Top managers are responsible for the entire organization Middle managers are responsible for business units First-line managers are responsible for production of goods and services ;Functional Managers are responsible for departments that perform specific tasks General Managers are responsible for several departments ;1.5 Management Levels ;Organizations often promote star performers to management Becoming a manager is a transformation Move from being a doer to a coordinator Many new managers expect more freedom to ma