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《INFM 612 Chapter 1. PP slides》.pptx
Chapter 1;Innovation is the new imperative
Organizations cannot survive long-term without innovation
Companies like Facebook are always investing in new ideas
Innovation should be a part of products, processes, people, and values
;Management is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources
Managers get things done through the organization
Create right systems and environment
Organizations need good managers
;1.1 What Do Managers Do?;1.2 The Process of Management;An organization is a social entity that is goal directed and deliberately structured
Organizational effectiveness – providing a product or service that customers value
Organizational efficiency refers to the amount of resources used to achieve an organizational goal
;Three categories of skills: conceptual, human, technical
The degree of the skills may vary but all managers must possess the skills
The application of management skills change as managers move up the hierarchy
;1.3 Relationship ofSkills to Management;Missteps and unethical behavior have been in the news
During turbulent times, managers must apply their skills
Common management failures:
Not listening to customers
Misinterpreting signals from marketplace
Not building teams
Inability to execute strategies
Failure to comprehend and adapt to change
Poor communication and interpersonal skills
;1.4 Top Causes of Manager Failure;Top managers are responsible for the entire organization
Middle managers are responsible for business units
First-line managers are responsible for production of goods and services
;Functional Managers are responsible for departments that perform specific tasks
General Managers are responsible for several departments
;1.5 Management Levels ;Organizations often promote star performers to management
Becoming a manager is a transformation
Move from being a doer to a coordinator
Many new managers expect more freedom to ma
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