A汽车公司转向器装配项目六西格玛管理应用研究.pdf

摘要 摘 要 随着经济的发展，六西格玛的应用已经走向世界，从西方走向东方，从世 界 500 强走向普通企业，从制造业走向服务业，乃至政府、军队、教育等。现 如今它的概念也已经完全超出其统计上的含义，不仅仅是一种质量目标，一种 企业战略，更是一种文化、理念和方法体系的集成。本文以汽车生产企业为背 景，选取典型的六西格玛管理先进企业——A 汽车公司，阐述其以六西格玛管理 为核心的质量管理发展历程和推进形式，并总结其取得的成绩。 为了能够更深层次研究该公司的六西格玛管理和改进过程，文章以转向器 装配项目为案例来全面开展六西格玛质量改进（DMAIC ）。在文中详细叙述项目 团队如何利用六西格玛质量改进的方法（DMAIC ）实现项目突破性改进，并在 DMAIC 的五个阶段中充分应用六西格玛管理工具和管理软件达到改进问题的目 的。这充分展现了六西格玛不仅仅是一个解决问题的技术方法，也是一种“完美” 的处事哲学。 关键字：六西格玛管理；DMAIC ；改进； II 万方数据 ABSTRACT ABSTRACT With the development of economic, the Six Sigma has been utilized over the world, from the West to the East, from Fortune 500 to ordinary business, from manufacturing to services, as well as government 、military 、education and so on. Now it has been completely beyond the meaning of the concept on its statistics, not just a quality objectives, a business strategy, it is the integration of a culture, ideas and methods of system. In this paper, Automobile manufacturing enterprises be the background, select a typical Six Sigma management advanced enterprise ——A Motor Company, describes its development process and promote quality management in the form of Six Sigma management as the core, and summarize its achievements. To be able to unfold deeper study of the companys Six Sigma management and improvement processes, the article carry out the Six Sigma quality improvement (DMAIC) through a actually involved c