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Meeting Enhancements Delegate Amenities MEETING ENHANCEMENTS Delegate Amenities IMPLEMENTATION GUIDE March 2003 IMPORTANT: The name and existence of the Implementation Guide must be treated confidentially. This guide must, therefore, have limited distribution, and should UNDER NO CIRCUMSTANCES be allowed to venture outside the hotel. © 2003 Six Continents Hotels, Inc. 0 Meeting Enhancements Delegate Amenities Contents Page 2 Introduction 2 Concept 2 Definition 2 Benefits 3 What Is It? 3 Product 9 Operational Requirements 10 The Implementation Process 10 Key Activities 11 Key Players and Roles 11 Job Descriptions 12 Additional Equipment Required 12 Purchasing and Sourcing 13 Internal Communication 13 Time Frame 14 Financial Implications 14 Revenue 14 Costs 14 Measuring Success 14 People 14 Service 14 Profit 15 Training implications 16 Summary © 2003 Six Continents Hotels, I