广东省广州市2013届高三英语考前训练试题（广州三模）新人教版.docVIP

2013年广州市Some years ago, Houston airport faced a troubling customer-relations issue. Passengers were making a huge number of 1 about the long waits at baggage claim (行李提取处). In response, the airport managers 2 the number of baggage handlers. The plan worked: the average wait fell to eight minutes. But the complaints 3 despite the apparent success. 4 , the managers undertook a more careful, on-site analysis. They found that it took passengers a minute to walk from their 5 gates to baggage claim and seven more minutes to get their bags. Roughly 88 percent of their time, in othe