中国城市政府门户在线服务的市民满意度测评研究.pdfVIP

堕j：鎏三些盔兰篁矍兰堡圭兰堡篁兰 Abstract Sincewestern of as reforms，such thoughtsgovernment and haveconic satisfactionaboutthe total·qualitymanagement forth，public of been services has to public governmentincreasinglyfocused．Upnow,many have lot and countriesachieveda in of foreign theories．approachespractices a field China．itiS blank satisfaction．However,in public．services nearly intheresearchesof sarisfaorionof onlineservices． especially public government Thisarticleintroduces“customersatisfaction”intothe fieldsofonline public servicesofChinese triestoassessthe ofonline governments．and qualities of services governmentthrough portals evaluatingpublic main the article the with route“theory-method—application”，this begins models and methods theories，evaluation about introducing quantative analysis satisfa