医疗机构医疗服务质量评价体系构建和实施研究——以北京市朝阳区妇幼保健院为例.pdfVIP

中文摘要 不断深入医药卫生体制改革，使医院之间的竞争更加激烈，竞争使医疗机构 更加重视医疗质量提升。医院管理的核心内容是医疗质量，也成为医院管理的重 点内容之一。医疗服务质量评价体系作为一种衡量医疗质量的手段，不断被各类 医院所采用。医疗服务监管切实有效的手段是医院评价，现有的管理水平使医院 评价能够及时、有效地发现医院运行中问题所在，帮助医院发现解决存在的问题， 医院评价可以指导医院改革发展的方向，促进各类型医院提高医疗质量，保障患 者就医安全，并改善医院整体管理水平的工程。 通过对我国医疗服务的现状的分析，概括出我国近些年医疗服务的改善情 况。同时对存在的问题进行了剖析，现阶段还需不断提高医疗服务质量，以满足 患者不断提高医疗服务要求。因此，非常有必要构建一个合理的医疗服务质量评 价体系，以便对医疗服务质量实施监督。 通过对现有问题的分析，提出了医疗服务质量评价体系构建目标和原则，限 定了评价主体和评价对象，确定了医疗服务评价内容。运用层次分析方法构建了 评价体系，并确定了实施方法。 基于层次分析方法构建的评价体系，并结合北京市朝阳妇幼保健院自身特 点，确定各评价因素进行了量化指标和评价方法。将评价体系运用到妇保院医疗 服务质量监督过程中，使患者满意度、员工认同感较为明显的提高。 关键词：医疗服务；服务质量评价；层次分析法；指标构建 ABSTRACT With the deepening medical and health system, the competition to this point is that the quality of healthcare of the competition between hospitals increasingly fierce competition, Medical Quality is the core of hospital management, hospital management has also become one of the key elements. Medical service quality evaluation system to as a meaning of measure the quality of care used to be all types of hospitals. Hospital evaluation is an effective means of supervision of medical services, the existing level of hospital management evaluation to timely and effective operation of the hospital to find problems, to assist hospitals to solve their own problems found. The hospital evaluation guide hospital the direction of reform and development, promoting hospitals to improve the quality of care, ensure patient safety, improve overall hospital management project. Through analysis of the status of medical services, we found the situation of our medical services was improved in recent years. At the same time, we need to continuously improve quality of medical services to meet the increasing patient care requirements