民航机务职业英语口语 作者 屈静 Unit Eleven.pptVIP

Unit Eleven Dialogues on the daily problems with the aircraft Part A Text One Parking brake valve deactivation Text Two Fuel Spill problem Part BCommunicative Functions Complaining Life is not always satisfactory but we can make complaints to improve things. When your allowable rights are not satisfied or you feel you are not served properly, you can make comments showing that you are dissatisfied or unhappy, this called complaining. You can make complaints to someone who is responsible. If you are a consumer, you complain to the waiter, the manager, etc. Apologizing Apologizing means making a statement to say one is sorry for having done wrong or hurt somebody’s feelings. We all make mistakes now and then, although we may not mean to. What is important is to apologize sincerely and let people know we are truly sorry for making the mistake and our sincere desire to put it right. On such an occasion, forgiveness may be expected. Speaking practice Make complaints about the following situations and respond appropriately: Your holiday arrangements have been changed by the tour agency without warning. Complain to the manager. You ordered beef and you are served lamb. Complain to the waiter. You paid for a return ticket to Shanghai but were given a single. Complain to the clerk. You have got the wrong receipt for the goods you just bought. Part C  Pronuciation and Intonation The Rhythm Ⅱ The rhythm is related to the structure of the sentence. Preposition usually read together with the nouns or verbs beside it. Mind the rhythm of the text and read it well. A: Excuse me, Sir. B: What’s the matter? A: I’m sorry to tell you that this flight has to be delayed for at least 2 hours. B: What do you mean by at least 2 hours? Why? A: The aircraft needs to change the part which is out of stock in our warehouse. We are now contacting the nearby maintenance facility to check if we can rob one from them. If it works, the problem can be fixed in 2 hours. B: But if you can no