商务英语函电 作者 龙朝晖 马健美 14.pptVIP

Knowledge Objective Skill Objective Warm Up Business Situational Design Specimen Letters Notes Trade Terms and Typical Sentences Practice Training Skill Training Summary of Project Practice Training Ⅵ．Finish the following letter according to the message given below. Dear Sirs, Thank you for your E-mail dated 7 May telling us about the mistake in our shipment to you last week.(1) . I have checked with our shipping department. You were billed for five dozen electric kettles. (2) and your shipment went to another retailer. The five dozen electric kettles (3) . As far as the shipment of blenders we sent to you in error is concerned, you can return them to us and (4)  (5) . Yours faithfully, Julia Coates Export Sales Manager （1）为此深表歉意 （2）但是该货箱却被我方货运部误贴标签 （3）你方订购的……于今天发货 （4）我方支付运费 （5）本公司希望这次事件不会影响我们双方日后的合作 We send our sincere apologies The problem arose when our shipping department mislabelled your cartons you ordered are being shipped to you today we will pay the shipping charge We trust that this unfortunate error will not adversely affect our future relations 《商务英语函电》 Unit 14 Settlement of Dispute Knowledge Objective Skill Objective Warm Up Business Situational Design Specimen Letters Notes Trade Terms and Typical Sentences Practice Training Skill Training Summary of Project Skill Training Situation: You are the product manager of Taihe High Tech Company. The main product of your company is anti-virus software. Now your client Lynn Laborary’s data system has been attacked. Their whole computer system crashed. Task: 1．To discuss different methods of dispute settlement. 2．To write a letter of resolving this dispute. 1． There are four main channels to resolve the business disputes in international practic