商务英语听说 吕睿中 杨爱华 unit9 Complaints新.pptVIP

ZSPT Reference to the Translation Dialogue 3 A: Hello! May I speak to your manager? B：Hello! I’m the manager of the hotel. What’s up? A：I seldom complain, but my wife and I found a bug on the bed! B：I am sorry to hear this. We will deal with it instantly. Follow-up Practice II Task 3 Role play 1 Work with your partner, role-playing the following procedure taken by two parties, namely complainer and receptionist. George Clinton向Milan公司提出投诉 Milan公司代表Mike Richie询问详情 Mr. Clinton投诉收到货物质量糟糕 Mr. Richie道歉并提出赔偿 Mr. Clinton接受解决方案 * 在线教务辅导网： 更多课程配套课件资源请访问在线教务辅导网 Warming Up Working Place Listening Activities Situational Conversations Sentence Practicing Supplementary Material Leisure Time Unit One Have you ever made or handled any complaint? What will you do when coming across the following situations? ‘Some people like their toast well done.’ Task 1 When coming across this situation, we could make a complaint to the shop where the toaster was bought or to the factory directly. Have you ever made or handled any complaint? What will you do when coming across the following situations? Task 1 ‘Waiter, there’s a cell phone in my soup’ When coming across this situation, we could file a complaint to the manager and get the soup replaced. How will you make your complaint? Describe the general process of filing a complaint with the help of following pictures. Task 2 writing a letter calling writing an email talking to them directly Pair work: Talk about different ways of complaining. Among all the means, which one is your favorite? Discuss the reasons. Task 3 Ways of complaining include writing a letter, calling, or writing an email, etc. Nowadays emailing is preferred as a way of complaining for it’s faster and more convenient compared to other means. Mr. Richie: I’m afraid I’ve got a _______ about the quality. Receptionist: Oh, what’s wrong? Mr. Richie: The goods ______ to us are seri