商贸饭店前台收银标准操作程序cashiersop.doc

STANDARD OPERATION PROCEDURES 标准工作程序 FRONT DESK CASHIER 前台收银  FRONT DESK STANDARD OPERATING PROCEDURES Task No. Description CA01 Cash pay-out procedure 现金付出程序CA02 Check out Golden Circle LSG Folio’s 贵宾金环会长住客人结算 CA03 Check out guest with bank cheque 使用银行支票 CA04 Check out guest with cash 结账时使用现金 CA05 Check out guest with city ledger 结账时挂账 CA06 Check out guest with credit card 结账时使用信用卡 CA07 Check out guest with deposit refund 结账时退还现金 CA08 Check out guest with transferring 结账时转账 CA09 Check out guest with traveler cheque 结账时使用旅行支票 CA10 Computer down-time procedure 电脑系统无法使用时结账程序 CA11 Correction procedure 修改帐项程序 CA12 Credit card acceptance procedure 信用卡收取程序 CA13 Credit Card late charge 信用卡追帐 CA14 Group check out procedure 团队结账程序 CA15 Guarantee No Show Billing Procedure 担保预定未到的账务处理 CA16 Prepare for group check out 为团队准备 CA17 Prepare for long staying guest check out 为常住客准备 CA18 Rebate procedure 费用扣减程序 CA19 Shift end procedure 收银员关帐程序 DEPARTMENT: Front Office JOB TITLE: Guest Service Associate TASK NO : FD-CA 01 TASK : Cash paid-out 现金付出程序( Page 1 of 2 ) EQUIPMENT REQUIRED: Opera work station WHAT TO DO HOW TO DO WHY Ask guest or GSA to confirm the paid-out item. . 现金付出原因 Inquire guest room No or name for confirm the guest is our in-house guest or registered guest. 询问房号 Get approval. 取得批准 Request the guest to present the credit ard or the card number which received by GSA. 出示信用卡 Ask guest or GSA to confirm which paid-out item they need. Refund of deposit. Disbursement : Include mainly concierge related items such as postage, courier and transportation charges as well as cash advance backed up by credit- cards. Purchases of Air-tickets for Hotel Registered Guest. 询问客人或员工现金付出的原因 a. 押金退款 b. 支付款项 包括礼宾部有关的项目，如邮寄 费，特快专递费，租车费等 If the guest ask for cash advance