紧急预案消防.docVIP

紧急预案 CRISIS MANAGEMENT MANUAL 一、总指挥所有火灾及紧急事件均由总经理领导处理，总经理因事缺席将由经理或当时酒店职位最高的行政管理人员负责。在事件处理过程中保持与紧急行动组的联系，随时掌握火灾现场情况；决定联系城市消防队给予帮助；决定播报区域或整体紧急广播；下达局部或整体疏散命令，对外信息的发布人，紧急情况解除的决策者。 Ⅰ. Commander: Hotel General Manager is responsible for fire and all emergencies. EAM or senior management on duty will assume the responsibility in the absence of General Manager. Commander in chief should keep close contact with the Emergency Response Team member to decide whether to call the fire brigade, announce the case, initiate evacuation, address media or claim the elimination. 二、先遣组：是酒店任何紧急事件先期到达现场的人员，负责对现场