SDPowerPoint.pptVIP

UI OPERATIONS IN SOUTH DAKOTA THAT POSITIVELY IMPACT BTQ STANDARDS Facts of UI operation Seasonal workflow Unemployment rate in 2007 – 3.0% 19,147 UI claims in 2007 Population of SD – 754,844 File by Internet or phone 10 Customer Service Representatives - 4 Adjudicators Benefit and Interstate of 14 staff WBA $285 MBA $7410 UI Trust Fund 19 Million Recent UI History/Events in SD Established UI Call Center in 2000 Began taking Intrastate claims added Interstate a year later Scanning / imaging of documents in 2007 Debit card and direct deposit payments April 2008 FED BTQ Timeliness in 2007 All First Payments 14/21 - day SD Average 97.1% US Average 87.9% Non-monetary Determinations 21-day SD Average 97.3% US Average 71.8% FED BTQ Quality in 2007 Separation Determination Quality SD Average 88.9% US Average 67.0% Non-separation Determination Quality SD Average 96.1% US Average 76.5% Highlights of UI Operation that Positively Affect BTQ Standards All UI Operations are centrally located in one location - Aberdeen All Adjudication staff have attended BTQ Training and participated in BTQ reviews Highlights of UI Operation that Positively Affect BTQ Standards Weekly and monthly staff meetings to visit on procedure and policy changes All initial fact finding for all UI issues taken at intake Customer Service Representatives cross trained to adjudicate Highlights of UI Operation that Positively Affect BTQ Standards Separate IT department but housed in same building – Benefit and BTQ staff have direct access to IT personnel for programming updates Interstate and Benefit staff have become integrated into one unit to share common duties Highlights of UI Operation that Positively Affect BTQ Standards Very stable staff in call center and adjudication with little turnover and high longevity BTQ review staff has streamline to UI Benefit staff to implement procedure changes Highlights of UI Operation that Positively Affect BTQ Standards Scanning and task list items gener