E-Mail Skills Etiquettes 电子邮件礼仪技巧.pptVIP

* * * * * * Electronic Mail电子邮件 SKILLS and ETIQUETTES 技巧和礼仪 Let’s Start目录作为开始 Why do we need to improve our email skills? 为啥提高要提高我们的电邮技能 What is E-Mail etiquette why is it important? 何为电邮礼仪和其重要性 E-Mail skills 电邮技巧 E-Mail etiquettes 电邮礼仪 Summary Questions 总结和提问 Why Do We need to improve our Email Skills我们为啥要提高我们的电邮技巧 Competition 竞争 Growth 自我提升 Everyone needs to communicate to stay informed and updated. 保持沟通和交流以获取实时咨询 One of the main tools of communication is E-Mail. 邮件是沟通的重要工具之一 Our E-Mail skills can “make or break” a business. 我们的邮件技巧甚至可以“创造或者毁灭”一桩生意 E-Mail Etiquettes its importance 邮件礼仪的重要性 Etiquette 礼仪 Etiquette is defined as the rules governing socially acceptable behavior 礼仪被定义为可被社会所接受的规范行为 Respect 尊重 We should write the kind of e mail we would like to read.(link) , (link2) 我们要写自己愿意去阅读的邮件 Importance of E-Mail Etiquette –邮件礼仪重要性 Customer Relations客户关系 Job Satisfaction工作满意度 Growth in an organisation.企业成长 Increase in business业绩提高 Improvement in work efficiency效率提升 Email Skills邮件技巧 Manage and Organise Emails 管理和组织邮件 Writing and Formatting 行文和格式 Clarity of Subject/Matter Used. 主题鲜明 Managing Emails管理邮件 DEDICATED TIME FOR E MAILS邮件专用时间 First thing when you start work 工作开始时的第一件事情 Allocate a timeline for your emails 邮件缓急分类 FOLLOW UP / FLAG跟进/标志旗 Prepare a follow up task ( maintain a diary OR flag mails) 准备任务表格（日志或标志邮件） FOLDERS文件夹 Folders are for sorting emails and to increase efficiency 利用文件夹分类邮件并且提高效率 PRIORITY IN E-MAIL READING优先阅读等级 Customers/Buyer客户 Boss领导 Team Leader / Senior部门领导/同事 Factory工厂 TIMELINES 时效性 Reply within the same work day. At least an acknowledgement mail if we don’t have complete information.- ( Link ) 邮件需当天回复，如果不能完整答复也需回复一个确认收到的邮件 Reply Follow up- Buyers , Factory Colleagues. 回复顺序：客户，工厂和同事 Exceptional cases .特殊情况 CONFIDENTIALITY 机密性 Safeguard the confidentiality of the organisation. 保护企业的