room_reservation.ppt

Reservationist’s Responsibility预定员职责 Book and upgrade group telephone reservations. Process individual telephone sales. 订房以及更新团队电话预定。 处理个人电话销售。 Assistant reservation manager  (预定部助理) 观赏视频 Reservation/PBX manager  (预订部经理) Implementing revenue management system, standards and practices to control rooms inventories and rates. Participate in strategic hotel marketing plans by monitoring future rooms occupancy and revenues in addition to managing the hotel reservation. 贯彻收入管理系统和标准，并控制客房清单和价格。除了管理酒店预订之外还通过监督未来客房入住（情况）以及收入来实施酒店战略性市场计划。 Reservation agent  (订房经理人) Handle guests room reservation requests for the hotel, provide guests with hotel facility information and answer questions related to the hotel and local area. 处理客人的客房预订要求，给提供酒店设施信息并回答与酒店和当地相关的问题。 Key Sentences 1.For whom is the reservation? 以谁的名义预定？ 2.With a front view or rear view? 朝阳还是朝阴？ 3.That sounds not bad at all. 听起来不错。 2.What is your address, please? 请问您的地址在哪？ 3.We look forward to seeing you next Friday. 我们期待下周五您能来光临。 4.I’ll take the one with a front view. 我要一间向阳的房间。 Single room  单人间 Presidential suit 总统套房 Honeymoon room 蜜月套房 Twin room 带两张单人床的房间 Family suite 家庭套房 Double room双人床房 Changing the Reservation改变预订 Cancelling the Reservation The Facilities Health Center 健身中心 Sauna [‘s?n?] 桑拿 Beauty Salon 美容院 Swimming Pool 游泳池 Tennis court 球场 Squash court [skw??] 壁球场 Business center 商务中心 Making the Group Reservation Changing the Reservation(Date/Room..) Cancelling the Reservation. * Room Reservation The booking service is all dedicated to providing the guests with a professional service in a relaxing and welcome manner. 预定服务致力于给客人提供轻松、友好的专业服务。 致力于 Essential Duties Reservationist (预订员) Assistant reservation manager (预定部助理) Reservation supervisor (订房部主任) Reservation/PBX manager (预订部经理) Reservation agent (订房经理人) Private branch ex