酒店管理毕业论文_论有效沟通在酒店管理中的作用【大学毕业论文】.docVIP

论有效沟通在酒店管理中的作用 摘要：有效沟通是酒店管理的一项重要内容。通过探讨外部沟通和内部沟通在酒店管理中的作用，揭示有效沟通对酒店的重要性沟通渠道建设特别是涉及员工成长的“沟通管理”，将是管理者进行员工关系管理的重点。一个优秀的企业，强调的是团队的精诚团结，这其中，沟通是一个大学问。对于企业管理者来说，要尽可能地与员工们进行交流，使员工能够及时了解管理者的所思所想，领会员工的所思所想，明确责权赏罚；而平级之间及下属与上级之间的沟通则消除彼此之间的误解，或者了解彼此心中的真实意图，使团队在工作中发挥出更大的效能，这样才能创造一个和谐的氛围只有良好的管理沟通才能打通人们的才智与心灵之门，激励人，挖掘人的潜能，更好的为企业创造价值关键词：有效沟通酒店管理作用On the effective communication in the role of Hotel Management Abstract: Effective communication is an important part of hotel management content. Through the exploration of external communication and internal communication in the role of hotel management, effective communication to reveal the importance of the hotel.  Channel of communication between the staff involved in construction, especially the growth of communication management, managers will be the focus of relationship management staff. An excellent enterprise, to emphasize that team solidarity, which, communication is a university asked. For example business managers, to the extent possible, to exchange with the employees so that employees can keep abreast of management thinking, understanding of the staff thinking, a clear reward and punishment powers and responsibilities; and between the same level and under with higher levels of communication between each other to remove the misunderstanding, or to understand the true intentions of their hearts, so that the team play in greater efficiency, so as to create a harmonious atmosphere. Only good management to communicate intelligence to get through peoples doors and heart to inspire people, and tap the potential of people and better value for the enterprise. Key words: effective communication; hotel management; role 目录 1 绪论 4 1.1 没有沟通，就没有管理 4 1.2 管理沟通分外部沟通和内部沟通 5 2 有效沟通在酒店管理中的作用以及现在酒店中存在的问题 6 2.1 有效沟通在酒店管理中的作用 6 2.1.1 有效沟通在酒店内部管理中的作用 7 2.1.2 有效沟通在酒店外部的作用 8 2.2 现在酒店中存在的沟通问题 9 2.2.1 忽视“倾听”的重要性 9 2.2.2 不重视管理层的沟通 10 2.2.3 酒店管理者忽略与非正式组织的沟通 10 2.2.4 沟通是信息的单向交流 11 2.2.5 信息传递者和接收者能同样理解信息的内容 11 3 ?酒店管理实现有效沟通的对策 11 3.1 走出沟通误区 11