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To Switch or Not To Switch: Understanding Social
Influence in Online Choices
Haiyi Zhu*, Bernardo A. Huberman, Yarun Luon
Social Computing Lab
Hewlett Packard Labs
Palo Alto, California, USA
haiyiz@; {bernardo.huberman, yarun.luon}@
ABSTRACT INTRODUCTION
We designed and ran an experiment to measure social Picture yourself shopping online. You already have an idea
influence in online recommender systems, specifically how about what product you are looking for. After navigating
often people’s choices are changed by others’ through the website you find that particular item, as well as
recommendations when facing different levels of several similar items, and other people’s opinions and
confirmation and conformity pressures. In our experiment preferences about them provided by the recommendation
participants were first asked to provide their preferences system. Will other people’ preferences reverse your own?
between pairs of items. They were then asked to make
Notice that in this scenario there are two contradictory
second choices about the same pairs with knowledge of
psychological processes at play. On one hand, when
others’ preferences. Our results show that others people’s
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