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Transformational Teams And Their Impact On Customer.pdf

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Sacred Heart University DigitalCommons@SHU WCOB Working P pers J ohn F. Welch College of Business 2011 Transformational Teams And Their Impact On Customer Satisfaction At One Firm Timothy J. Crader D.B.A. Sacred Heart University, cr dert@s credhe Stephen M. Bro n Ed, D. Sacred Heart University, browns@s credhe Follow this nd dditional works t : http://digitalcommons.s credhe /wcob_wp P rt of the Sales nd Merch ndising Commons Recommended Cit tion Cr der, Timothy J. D.B.A. nd Brown, Stephen M. Ed, D., Tr nsform tional Te ms And Their Imp ct On Customer S tisf ction At One Firm (2011). WCOB Working Pap ers. P per 8. http://digitalcommons.s credhe /wcob_wp/8 This Article is brought to you for free nd open ccess by the John F. Welch College of Business t DigitalCommons@SHU. It has been ccepted for inclusion in WCOB Working P pers by n uthorized dministr tor of DigitalCommons@SHU. For more inform tion, please cont ct ferribyp@s credhe . Transformational Teams and their Impact on Customer Satisfaction at One Firm Timothy Crader, D.B.A. Assistant Professor of Management John F. Welch College of Business Sacred Heart University Fairfield, CT 06430 203-3717875 cradert@ Stephen Brown, Ed, D. Professor of Management John F. Welch College of Business Sacred Heart University Fairfield, CT 06430 203-396-8084 browns@ January 201