Context and Intent In Call Processing - University of Ottawa.pptVIP

Context and Intent In Call Processing Tom Gray, Ramiro Liscano, Barry Wellman, Anabel Quan Haase, T. Radhakrishnan, Yongseok Choi Technological Change Technological change now facing vendors of enterprise PBXs Development of IP and wireless technologies for this market is apace Large investment However sales are not as hoped Assumption Change Connections are made between devices Devices are fixed in location User identity is their device directory number Device functions to a single user’s preferences Busy is a device state How Why People Communicate Thomas J. Allen’s networks networks of r