WorkplaceEtiquette资料.pptVIP

* Workplace Etiquette职场礼仪 * Objectives 目标 To define workplace etiquette and stress the importance of creating a work environment conducive to positive interaction among employees 了解职场礼仪的定义，以及创造一个利于员工良性互动的工作环境的重要性 To identify behaviors considered important for maintaining workplace etiquette 了解职场礼仪的重要规范行为 To develop skills in addressing coworkers’ behaviors that are unpleasant, rude or offensive 面对同事粗鲁、冒犯的行为，该如何处理 * Etiquette: Some Definitions礼仪的定义 “The practices and forms prescribed by social convention or by authority.” (The American Heritage? Dictionary of the English Language, Fourth Ed