XX服务管理项目建议书.pptVIP

Strategic Positioning - Strategy evaluation, especially related to new entrants, competitive positioning and market studies Customer Satisfaction - Identification of customer needs and alignment with business processes and organizational structures Process Alignment - Process simplification and improvement, re engineering, best practices driven Performance Measurement - Measurement, identification and development of performance measures and monitoring systems management Quality Management Services - Implementation of TQM, quality training, quality assessments, Baldridge and ISO 9000 cons