2014年美国国家质量奖标准.DOCVIP

Baldrige National Quality Program 2014 Criteria for Performance Excellence The Malcolm Baldrige National Quality Program To: U.S. Business Community From: Harry S. Hertz, DirectorBaldrige National Quality Program Subject: The Baldrige Challenge ? For 16 years, the Baldrige Criteria have been used by thousands of U.S. organizations to stay abreast of ever-increasing competition and to improve performance. For today’s business environment, the Criteria help organizations respond to current challenges: openness and transparency in governance and ethics; the need to create value for custom