秘书英语培训教材要点.pptVIP

English for secretary training Unit 1: orders and invoices: page 61 A commission or an instruction to buy, sell, or supply something 订单：购买、销售或供应事物的任务或指示 General elements of order: Date Buyer/seller Description of goods Quantity Unit price Value Terms of deliver and payment Bank details sample order No. Buyer: Date: Items code description of goods Quantity Unit price value Total goods Discount of Total pay Terms of delivery and payment incoterms: Credit: Payment by: bank transfer Account No: Bank details: Name of bank: CITIC Account No.: Sort code: Unit 2: Etiquette of answering telephone Making telephone calls is a valuable skill which requires one be polite, helpful, orderly, and natural so as to make effective use of it. to be polite: first of all, greeting call when answering a phone call. Such as “Good morning/Hello, can I help you? ”And so forth. It is impolite to say “Yes, who’s calling?” If you are the one the caller wants, better to say “speaking” but “yes, I am”, as the tone of latter is rude. If the caller wants the person just in the same office, it is polite to say “would you mind holding the line, please?” or “Just a minute, please” or Hold the line please , not Hang on ,or Don’t hang up or Wait a minute , for it seems not as courteous. When your coworker is out, you’d better to say He/she not right here, or I am sorry, But he/she is not possible. He/she is not available. When you want to know the name of the person whom is calling, it is polite to say like this: Who’s calling please? Whom I am talking, please? Would you mind giving your name, please? If the caller is reluctant to tell his/her name, do not insist. You can just suggest he or she call later. to be helpful If the person that the caller wants is out, you could say: Can I take a message? He is in a conference, can I get him to call you back? Could you ring/call again in 15 minuets, please? If you would like to hold