第2章态度和工作满意度教案分析.ppt

主要的工作态度 2-* 工作满意度 工作投入度 心理授权 组织承诺 情感承诺 继续承诺 规范承诺 组织支持 (POS) 员工敬业度 测量工作满意度 2-* 简单的全球评估方法 仅涉及几个一般问题 非常准确 总和分数方法 定义工作中的关键要素，然后询问关于这些要素的具体感受 按工作各方面分类的平均工作满意度 工作满意度的原因是什么？ 2-* 工作自身-与总体满意度的相关性最强 社会因素-与人们如何看待他们工作的社会背景有一个很强的相关性 薪酬–当个体达到一个舒适生活条件后，几乎没有关联 地位 监管 同事 不满的后果 2-* 破坏性/建设性 积极/消极 辞职 建议 忠诚 怠工 更好的工作和组织绩效 更好地组织公民行为 （组织公民行为OCB，即有助于组织有效性又不是员工正式工作描述一部分的自行分配行为） 更高水平的客户满意度 较低的员工缺勤率和流失率 减少工作越轨行为 工作满意度的益处 2-* 对全球化的启示 2-* 工作满意度是否美国特有的概念？ 跨文化差异确实存在，但工作满意度似乎是一个全球关注的问题 西方文化背景下的员工是否对工作有更高的满意度？ 是的，但这可能是由于西方人对积极的情感和幸福感给予更大的价值 Copyright ?2012 Pearson Education, Inc. Publishing as Prentice Hall Copyright ?2012 Pearson Education, Inc. Publishing as Prentice Hall Copyright ?2012 Pearson Education, Inc. Publishing as Prentice Hall Copyright ?2012 Pearson Education, Inc. Publishing as Prentice Hall Copyright ?2012 Pearson Education, Inc. Publishing as Prentice Hall * Copyright ?2012 Pearson Education, Inc. Publishing as Prentice Hall * Copyright ?2012 Pearson Education, Inc. Publishing as Prentice Hall * Attitudes are statements that make an evaluation about objects, people or events. They offer a favorable or unfavorable view that reflect how one feels about something. * Attitudes are made up of three components. The cognitive component is composed of the belief in the way things are. The affective component is the more critical part of the attitude as it is calls upon the emotions or feelings. The behavioral component describes the intention to behave in a certain way toward someone or something. These three components work together to aid in our understanding of the complexity of an attitude. * Sometimes we observe people who will change what they say so it doesn’t contradict their behavior. When attitudes and behaviors don’t line up, individuals will experience cognitive dissonance. This incongruity is uncomfortable, and individuals will seek to reduce the dissonance to find consistency. People are willing to live with some discomfort, but the degr