chapterstayinginahotel要点.ppt

Group Reservation What kind of rooms do you prefer, sir?May I have your name and nationality, sir? How many guests will be there in your party?Wait a minute please. Let me have a check. Yes, we still have those rooms available.Do you prefer front view or rear view?Is there anything else I can do for you? Dialogue One Useful expressions Ill confirm your information. After you have booked air tickets, please call and tell us your flightnumber. Well pick you up on time. Id like to make a reservation for standard-sized We are looking forward to your coming. Dialogue Two Cleaning-up Service Is it the proper time for me to clean yourroom now? May I remove the files on your desk Have a nice evening. its quite a mess Dialogue Three Laundry Service  How do you charge it? The laundry rate is in the stationery folder on the table, Do you offer express service? The room attendant will be in your room in a minute. : I spilled some sauce on Well deliver your laundry back to Dialogue Four Check out May I have your room key? How was everything? Im glad you enjoyed your staying.this is your bill.. How will you make payment? By cash or by credit card? Please sign your name here. PASSAGE READING FRONT OFFICE STRUCTURE Room’s Division部门简介 In hotel they have Sales Marketing, Food Beverage and Rooms Division. 酒店分为销售部，餐饮部和房务部 Rooms Division consists of Front Office, Housekeeping, Technical Security. 房务部部包括前厅部，管家部，技术部和保安部 In some hotel Technical is an individual department. 部分酒店的技术部是单独的部门 Front Office is one of the rooms division section. 前厅部是房务部的一个分部门 Front Office Organization Chart前厅部组织结构图 Front Office is one of the rooms division section. 前厅部是房务部的一个分部门 In hotel they have Sales Marketing, Food Beverage and Rooms Division. 酒店分为销售部，餐饮部和房务部 Reading material The front desk of a hotel is perhaps the most important area of the organization. The employees that make up this department are the first and sometimes only representatives of th