User-Centered Design and Development InstructorFranz J.ppt

User-Centered Design and Development Instructor: Franz J. Kurfess Computer Science Dept. Cal Poly San Luis Obispo Copyright Notice These slides are a revised version of the originals provided with the book “Interaction Design” by Jennifer Preece, Yvonne Rogers, and Helen Sharp, Wiley, 2002. I added some material, made some minor modifications, and created a custom show to select a subset. Slides added or modified by me are marked with my initials (FJK), unless I forgot it … 484-W09 Quarter The slides I use in class are in the Custom Show “484-W09”. It is a subset of the whole collection in this file. Week 5 contains slides from Chapters 8 and 9 of the textbook. The original slides are a bit of a mess, and I cleaned up various issues outline view didn’t show body text quite a bit of “manual” formatting (bulleted/numbered lists) 484-W10 Quarter The set of slides I use in class is close to the one in the PowerPoint Custom Show “484-W09”. Since I’m using mostly Keynote now, I use the “Skip” feature to achieve a similar result. Chapter 9 User-Centered Approaches Motivation understanding the users can be enhanced by design methods that explicitly involve users task and context analysis can provide objective information about needs and requirements participatory design method can elicit unbiased user input collaboration between users and designers can increase motivation Objectives identify the potential benefits of user involvement be familiar with the main principles of user-centered approaches to interaction design be aware of the benefits and difficulties of ethnographic approaches integrate participatory design methods when appropriate User-centered approaches to interaction design Overview Why involve users at all? What is a user-centered approach? Understanding users’ work Coherence Contextual Design Involving users in design PICTIVE CARD Why involve users at all? Expectation management Realistic expectations No surprises, no disappointments Timely training