外贸英语函电_06后续管理详解.ppt

此项目包含1个任务： Task Writing a Settlement Letter 任务 撰写一封理赔信函 任务 撰写一封理赔信函 主要内容 一、 知识链接 二、职场经验借鉴 三、业务初探 四、核心技能训练 一、 知识链接 1． Occasion to make complaints or claims On execution of a sales contract, both the seller and the buyer must abide by the terms and conditions of the contract and strictly perform their respective obligations. If one of the parties breaches the contract, the other may run into trouble, or suffer great losses. In this case, the affected party can either request the defaulter to make sure that such things will not happen again, which is known as “complaint”, or request him to make up his losses according to the relevant provisions under the contract, which is called “claim”. Buyer to seller 1) Delay of delivery or non-delivery of the goods ordered 2) Mis-dispatch of the goods 3) Short weight or short quantity 4) Inferior quality 5) Improper packing 6) Damage to the goods 7) Losses caused by failure to be notified of covering insurance in CIF/CFR terms Seller to buyer 1) Delay in establishing an L/C or failure to open it 2) Postponing sending a vessel or failure to send it in FOB terms 3) Rejection of goods without sound reasons 2. The rules to settle complaints or claims 1) If the claim is justified, accept it at once; express your regret and promise to put the matters right as soon as possible. 2) If it is unjustified, point it out politely. It would be a wrong policy to refuse the claim offhand. 3) If you cannot deal with it promptly, state your reason in an agreeable manner, promise to look into the matter the earliest possible and give a satisfactory reply once the position is clear. 一、知识链接 3. Useful Sentences 1) Our end-users complained of the delay in delivering the goods. 我们的客户抱怨货物迟交。 2）We have filed a complaint with their agent at this end about the breakage of the packing. 我们已就包装破裂一事向他们在此地的代理人提出索赔。 3）We regret to inform you that we are not satisfied with the quality of the goods which is infe