道歉信 英文3篇.docVIP

道歉信 英文3篇 　　文化背景不同的人们接触时,由于对相互的语言习惯的理解不充分而可能经常造成误解,摩擦,导致人际关系恶化。如今,跨文化交流不断增加,道歉这种言语行为,有与对方避免摩擦,修复人际关系的功能,可以说在跨文化交际时是非常重要的。本文是学习啦小编为大家整理的道歉信 英文，仅供参考。 　　道歉信 英文篇一： 　　Dear Mr. amp; Mrs. Wang, 　　Thank you for choosing to stay at Shanghai hotel and for taking the time to sharing your comments and experiences for our services. I am most 　　embarrassed to learn about the service shortcomings that you encountered and the problems you had with our Reservation Department. Please accept my sincere apologies on behalf of the hotel. 　　I have read your comments personally to learn from your comments and experiences and I quite agree that the points you raise are unacceptable and assure you we will do everything we can to rectify them. I have 　　addressed the issue with the parties concerned so that we may all have the opportunity to learn from it. 　　I do hope that despite this you will agree that overall the services and facilities of the hotel met with your expectations. I assure you that total customer satisfaction is always our goal and we strive to achieve a high level of seamless and personalized service. This is after all what sets us apart from the competition and makes us truly “Shanghai”. 　　We are very conscious of the importance in providing a consistent high level of service standards to all our guests and create a most favorable impression with each and every stay. 　　Please do not hesitate to call me any time if I can be of any assistance. 　　Yours sincerely, 　　道歉信 英文篇二： 　　Dear Mr. Wang, 　　Thank you for choosing to stay at shanghai Hotel, (and for taking the time to complete our Survey). I was most concerned to learn that you felt that you had a less than satisfactory experience during your time in our 　　establishment. Please accept my sincere apologies on behalf of the hotel. 　　I have read your form personally to learn from your comments and 　　experiences whilst staying with us. I quite agree that the points you raise are unacceptable and assure you we will do everything w