01 QCC Team Leader质量循环控制体系(中英).ppt

COURSE OBJECTIVE课程目的 To provide participants with information in order to become an effective QCC Team Leader. 成为高效的质量循环控制小组领导，给参加者提供更多的信息 To equip participants with basic QCC knowledge and steps in order to help them solve problems at Genba. 让参与者学会质量控制循坏基础的知识和步骤，从而帮助他们提高在工作现场的解决问题的能力 Chapter 1第一章INTRODUCTION TO QCC介绍质量控制循环 DEFINITION OF QCC QCC的定义 A voluntary improvement group consisting 5 to 8 employees from the similar work areas. The circle meets an hour a week, led by the Team Leader to identify, analyze and solve problems for self improvement and the benefits of the company. 一个由5-8个来自同一工作场所的员工组成的自愿改善小组。这个小组一周花一个小时开一次会，由小组组长带领，确认和分析和解决问题，同时,个人能力得以提高和公司也获得利益。 QCC OBJECTIVES QCC的目标 To improve communications skills. 提高沟通技巧. To provide an opportunity for employees to solve own work site problems. 为员工提供机会解决自己工作地点的问题. To increase the awareness towards quality, cost and continuous improvement. 有助于提高品质，成本和不断改善的意识。 To promote Teamwork.有助于促进团队工作。 To increase a sense of responsibility for self, circle, divisions and organization. 有助于提高自身，小组，部门和组织的责任感 To promote leadership among employees. 有助于提高员工的领导力。 CHAPTER 2第二章Roles Responsibilities of QCC Team Leader质量控制循环小组组长的作用与职责 Responsibilities of Group Leader小组组长的职责 To make sure self development of each member. 确保每个成员自我发展. To help in obtaining necessary information.帮助获得必要的信息. To make sure meeting end at the intended time. 确认会议在指定的时间结束. To follow up on given assignments.跟进布置的任务 Chapter 3 QCC Steps QCC步骤 STEP 1: TEAM FORMATION 第一步,小组组建 Objective目标 To build a strong and cohesive team to solve worksite problem. 建立一个坚固地和有凝聚力地团队去解决工作场所的问题 BRAINSTORMING 头脑风暴 Technique for Generating Maximum Number of Solution to the problems 产生最多解决问题的方法的技巧 PURPOSE目的 Establish common method for team to generate high volume of ideas. 建立小组共同的方法和产生更多的思法. Tap team dynamics开发团队的力量. Encourage open thinking 鼓励各抒己见. Identify possible solution to problems. 确认可能解决问题的方法. Identify potential opportunitie