纠正措施程序和问题的解决要点讲解.ppt

Corrective Action ProcessProblem Solving Introduce the corrective action process Improve participation Build consensus Improve the implementation of corrective actions Problem identification Root-Cause analysis Develop communication strategy Assist implementation Purpose Identify defects Implement Corrective Actions Types End-of-Line Audit Warehouse Returned Product End-of-Line Audit At manufacturing plants in accordance with product quality plans Close to source Lowest expense to correct a defect “100% audit 80% effective” Shift from end-of-line to “Line” Everyone is responsible for Quality Warehouse Consumer focus Address transportation/handling damage Very little to no technical assessment Third party Damaged product segregated for further analysis Limited sample Springboard to deeper understanding Returned Product Failure analysis Closest representation of warranty issues 保證期退貨問題的最佳代表性 Team approach Engineering Marketing Quality Manufacturing NAD identification and analysis Cost of returns assessment Follow-on investigation at Mfg plants Content Executive summary Defect details Sample size Date Code Digital pictures PPM Examples Internal Externals What is a CAR? Communication tool Who,What, When, Where, Why, How, How many Tracking method What are the plans and contingencies? 有何計劃和后備計劃Assignment of responsibility Who is leading the effort? Do we need more assets? Status report Where are we with respect to our plan? Objective Assist in the identification, solution and prevention of recurring problems Problem Described Incorrectly Problem Solving Effort Expedited Poor Team Participation No Logical Process Lack of Technical Skills Management’s Impatience Potential Cause Confused with Root Cause Permanent CA not Implemented Designate a team Describe the problem Define and implement containment Define and verify root-cause Define and verify contingency actions Define and implement permanent CA Determine a plan to prevent recurrence Disse