Market Leader Hotel Restaurant English Training 餐厅英语培训.doc

“Business English Expert” Market Leader Hotel Restaurant English Training Call: 400-670-9199 Email: vincent@ http://www.Market-L/ Market Leader Hotel Restaurant English Training Expert Chapter 1 Courtesy English UNIT 1： GREETING FAREWELLS VOCABULARY welcome 欢迎 friend 朋友 farewell 告别 identify 识别 definitely 肯定 safe 安全的 enjoy 喜欢 pleased 高兴 sure 当然 trip 旅游 weekend 周末 again 再 look forward to 盼望 satisfaction 满意 PHRASES ON THE JOB Good morning Good afternoon Good evening Welcome back 早上好 下午好 晚上好 欢迎回来 Hello How do you do? How are you? Fine, thank you, and you? 你好 你好 你好吗？ 很好，谢谢，你呢？ Fine, thanks, and you? Good-bye Good night Good-bye for now 很好，谢谢，你呢？ 再见 晚安 再见 It was nice to see you again. Have a good evening See you later. It was nice seeing you. 很高兴又见到你。 晚上愉快。 回头见。 很高兴见到你。 Have a good weekend Have a safe trip Have a good day Hope to see you again 周末愉快。 一路平安。 祝您愉快。 希望再见到您。 Thank you for coming (Thanks for coming) Look forward to seeing you again 感谢光临。 盼望再见到您。 LISTEN TO THE CONVERSATION Listen to the guest and then fill the gap in each sentence. The guest’s name is . The staff’s name is . The guest will today. He’ll live in next time he comes. TALKING TO THE GUEST Staff : Good morning. Mr. Smith. How are you today? Guest: Good morning. Jane. I’m fine, thanks, and you? Staff : I’m fine too. Are you checking-out today? Guest: yes, I think so Staff : Did you enjoy your stay here? Guest: Yes, I did. “Business English Expert” Market Leader Hotel Restaurant English Training Call: 400-670-9199 Email: vincent@ http://www.Market-L/ Staff : I hope our service is to your satisfaction “Business English Expert” Market Leader Hotel Restaurant English Training Call: 400-670-9199 Email: vincent@ http://www.Market-L/ Guest: Sure. I’m very pleased with everything here. Staff : Thank you. I wish you a nice trip home and look forward to seeing you again. Guest: Thank you. I’ll definitely come to the Sheraton next time I’m in Tianjin. PAIR WORK Find a partner and play the roles of the staff