紧急预案消防详解.docVIP

紧急预案 CRISIS MANAGEMENT MANUAL 一、总指挥所有火灾及紧急事件均由总经理领导处理，总经理因事缺席将由经理或当时酒店职位最高的行政管理人员负责。在事件处理过程中保持与紧急行动组的联系，随时掌握火灾现场情况；决定联系城市消防队给予帮助；决定播报区域或整体紧急广播；下达局部或整体疏散命令，对外信息的发布人，紧急情况解除的决策者。 Ⅰ. Commander: Hotel General Manager is responsible for fire and all emergencies. EAM or senior management on duty will assume the responsibility in the absence of General Manager. Commander in chief should keep close contact with the Emergency Response Team member to decide whether to call the fire brigade, announce the case, initiate evacuation, address media or claim the elimination. 二、先遣组：是酒店任何紧急事件先期到达现场的人员，负责对现场情况（报警信息）进行确认和初期处理，及时将现场信息反馈给监控中心，在不危及个人安全的情况下，等待酒店紧急行动小组的到来。前厅值班经理任组长。Ⅱ. Advance party team: Front Office Duty Manager should be the team leader. The advance party team means the first arrived team in all emergencies, and is responsible for the initial confirmation and handling of the case until the arrival of the emergency response team. In the process, they should assure their own safety. The situation should be reflected to CCTV without delay. 人员组成： Members: 前厅值班经理 (携带各种房型的钥匙和灭火器) Front Office Duty Manager( with all keys and fire extinguisher) ?值班工程师 （携带机电设备、管井房门钥匙及灭火器、对讲机） Duty Engineer ( with EU equipment, , fire extinguisher and walkie-talkie) ?值班保安主管（携带强光电筒和灭火器） Duty Security Supervisor ( with flashlight and fire extinguisher) ?值班客房副经理（客人分布清单，手电筒和灭火器） Duty Associate Housekeeper ( guest distribution , torchlight and fire extinguisher) 三、紧急行动组：当先遣队返回情况紧急、事态升级的现场信息给监控中心后，监控中心员工立即用对讲机紧急呼叫紧急行动组成员，各成员接到通知后应迅速赶往监控中心进行着装、佩戴防护设备和灭火器材，在行动组组长的带领下奔赴火灾现场到达现场后根据先遣队的介绍立即展开火灾扑救，并对事发区域的人员进行救援，抢救重要物资，控制区域动力供应，增设警戒，随时向总经理报告现场情况的变化。在确保人员安全的前提下全力控制现场，听从总指挥的指令、等待增援。紧急行动组组长由安全或工程担任（亦称现场指挥）。Ⅲ: Emergency Response Team: After receiving report of advance party team, CCTV security should immediately use walkie-talkie to inform emergency response team. All the team member should go to CCTV room without delay for equipment, and then to the fire scene with the team leader. After their arrival, the