备考大学英语应用能力AB级考试定稿教案.ppt

(1 3)申诉信 November 11，2002 Dear Sirs， We have recently received a number of complaints from customers about your fountain pens．The pens are clearly not giving satisfaction，and in some cases we have had to refund the purchase price．The pens complained about Are part of the batch of six hundred supplied to our order No．4545 of January 9. This order was placed on the basis of a sample pen left by your representative．We have ourselves compared the performance of this sample with that of a number of the pens complained about，and there is little doubt that many of them are faulty；some of them leak and others fail to write without making blots．The complaints received relate only to pens from the Batch referred to．Pens supplied before these have always been satisfactory．We are therefore writing to ask you to accept return of the unsold balance，amounting to 150 pens in all , and to replace them by pens of the quality our earlier dealing with you have led US to expect． Yours faithfully， H．G．Wilkinson Company．Ltd． Young King Manager (14)拒绝信 August 8，2002 Dear Mrs．Mueller， Our contributions committee has，after careful study of all the requests for contributions selected those which，we think，are in greatest need of our support．Although the members agreed that the Duplin Youth Symphony contributes much to the community as well as to the performers themselves we can’t