robert现代酒店英语实务教程.docVIP

Chapter?1?Front?Desk?前台 Unit?2?Room?Reservations?客房预订 经典对话 R=Reservation?Clerk?预定员?G=Guest?顾客 R：Good?morning.?Room?Reservations?.?May?I?helpyou? 您早，客房预订部，请问有什么可以帮助您？ G：Yes,I’d?like?to?book?a?room. 我想预订一个房间。 R：Thank?you,?sir.?For?which?date?and?how?many?guests?will?there?be?in?your?party? 谢谢您。要订在什么时候？您一行有多少人？ G：From?April?16th?to?20th?.Just?my?wife?and?myself. 4 月 16 日到 20 日。只有我和我太太。 R：From?April?16th?to?20th??? .And?which?kind?of?room?would?you?prefer,?sir? 4 月 16 日到 20 日。请问您想预订哪种房间。 G:A?Twin，please. R：Could?you?hold?the?line?please??I’ll?check?our?room?availability.(After?a?while?)?Thank?you?forwaiting?,?sir.?We?have?a?twin?room?at?US$180?per?night,?will?that?be?all?right? 请别挂断好吗？我来检查一下是否有空房间。（过来一会儿）让您久等了，先生。我们有空余的双床间，现在价格是每晚 180 美元，这样可以吗？ G：Ok,?I’ll?take?it. 好的，我订了。 R：Thank?you?,sir.?May?I?have?your?name?and?phone?number,?please? 谢谢您，先生。您能告诉我您的姓名和电话号码吗？ G：Sure.?May?name?is?Aaron?Johnson,?and?my?phone?number?is?3242-5827. 没问题。我叫艾伦.约翰逊，电话是 3242-5827. R：Mr.?Aaron?Johnson,?phone?number?is?3242-5827.??Excuse?me,?how?do?you?spell?your?firstname? 艾伦.约翰逊，电话是 3242-5827。请问怎么拼写您的名字？ G：It’s?double?A,R,O,N. 两个?A,R,O,N。 R：Double?A,R,O,N.?Thank?you,Mr.?Johnson.?May?I?have?your?arrival?time?on?April?16th? 两个?A,R,O,N。谢谢您，约翰逊先生。请问您 4 月 16 日大概什么时候到酒店？ G：Around?9?p.m. 大约晚上 9 点。 R：Mr.?Johnson,?for?the?unguaranteed?reservation,?we?can?only?hold?the?room?by?6?p.m.,because?it?is?the?peak?season?now.?If?you?make?a?guaranteed?reservation?,we?can?hold?the?roomovernight.?Would?you?like?me?to?make?a?guaranteed?reservation?by?credit?card? 约翰逊先生，因为现在是旺季，我们酒店的非担保预订只能保留到下午 6 点。您若做了担保预订，我们可以整夜都保留您的预订。您愿意用信用卡做担保预订吗？ G：Fine.?Do?you?accept?American?Express? 好的。你们酒店接受美国运通卡吗？ R：Yes.?May?I?know?the?number? 接受，请问信用卡号是多少？ G：It’s?134986 号码是 134986. R：Thank?you,?Mr.?Johnson.?You’ve?made?a?guaranteed?reservation?at?the?Guangzhou?xx?Hotel,from?April?16th?to?20th?for?5?nights.?If?you?can’t?arrive?as?schedule,?please?inform?us?before?6p.m.?on?April?16th?.Thank?you?for?calling?and?we?look?forward?to?serving?you.