Arena初级培训1重点分析.pptVIP

概念 Schedule set 司机到达率的时刻表 Runset up schedule create schedule schedule resource resource set process process process dispose DMV photo license center part 2 为未完成的表格创建分支 为资源创建动画 decide process Animation 动画 创建资源动画 创建仿真时钟的动画 Exercise 2 Resource set workshop A Pittsburgh bank is interested in improving the customer service at one of their branch offices while also reducing operating costs. The bank has decided that simulation could help them analyze their system. 匹兹堡某银行对改进它的某分理处的客服并同时降低运营费用很感兴趣。银行觉得仿真可以帮助他们分析这个系统。 Bank management would like to model customer arrivals accurately. They also decided that they could provide the necessary customer service with two full-time tellers (each having a break at designated times), one part-time teller to help during peak hours, and one manager available for the entire day. 银行经理想精确的仿真出客户的到来事件。同时使用两个全职（在既定的时刻会休息），一个兼职还有一个经理来提供一个必要的客户服务 。兼职人员可以在全职人员空缺的时候来帮忙。 Currently, customers arrive at the bank and form a single line, waiting until a teller is available. Once a teller is available, the first customer’s transaction is reviewed for the next plan of action. This process usually takes 1 minute, but can range between a low of 45 seconds and a high of 1.5 minutes. 客户来的时候只排一队，等待出纳空出来为他们服务。当一个出纳空闲，队首的客户的事务被“review”以使其能进行接下来的事务，这个步骤需要最短45秒到最长1.5分钟，均匀分布。 Approximately 66% of the transactions require a simple transaction that the teller is able to perform alone. This simple transaction usually takes 1.5 minutes, but can take anywhere between 1 minute and 2.25 minutes to accomplish. After this transaction, the customer exits the bank. 大约66%的事务很简单，只需要出纳一个人就可以搞定。一般象这种简单事务需要1.5分钟，不过最长有可能2.25分钟，最短的话1分钟。在完成此服务后，客户离开银行。 The remaining transactions are more complex and require the assistance of the manager for approval. These transactions require between 2 and 3.5 minutes. After this type of transaction, as with the simpler transactions, customers exit the bank. (Hint: Use a “Delay Release” with a delay of zero to release resources.) 另外的非简单事务需