国际五星酒店培训资料.docVIP

HOUSE RULES REGULATIONS POLICIES 规章制度及工作要求 Personal Hygiene : 个人卫生要求及标准 Your first impression is your personal appearance. Therefore good personal grooming is vital to us. 客人对我们的餐厅的第一印象是从你个人的卫生情况而得来的，所以保持好的个人的卫生是大家工作中很重要的一部分！ Employee should be clean and neat. 每位员工要保持良好的个人卫生，清洁卫生。 Male employee must be well-shaved, with hair neat clean at all times. 男员工要保持面部的清洁，刮胡须，头发要干净，整齐。 Female employee make-up should be light and appropriate. 女员工要化淡装。 The employee’s hand and nails must be clean at all times. 指甲要干净清洁，不可有长指甲。 All staff uniforms must be clean and well-pressed.上班之前要检查自己的工服是否清洁，有破损，带齐应带物品。