通信日常英语交流汇总.pptVIP

International communication 通信行业日常英语交流 品牌名称 话费结构 附加功能 服务用语 其它 三大品牌 Gotone 全球通 M-zone 动感地带 Shenzhouxing 神州行 场景一: SIM问题 营业员：您好，请问有什么能帮到您！ Hello! what can I do for you? 外国客人：我的SIM卡被拒 My card is not working. 营业员不要担心，把卡取下来，我帮你检测一下卡 Don’t worry,please take out your card. let me check it . 营业员：你的卡是好的，你的手机要拿到诺基亚客服中心修理一下 There is nothing wrong in your card ,please take your telephone Set to Nokia Sevice Center for further check. 营业员：或者（你的卡坏了，需要补卡，补卡费是50元） There is something wrong in your card,you have to pay 50 yuan for renew card. 场景二: 数据业务 营业员：您好，请问有什么能帮到您！ Hello! what can I do for you ? 外国客人：我要把我手机拍的照片发给我朋友 I want to send to my friend the picture taken by my telephone set. 营业员：请稍等，我帮你设置一下彩信和GPRS Please wait for a moment,Let me help you! 营业员： 您还需要开通GPRS功能 You also have to open GPRS service? 外国客人：GPRS功能要钱吗？ Is it necessary to pay for it? 营业员：按流量收费，1kb＝0.03元 Yes,the charge for GPRS is based on the rate of flow ,3 fens for every 1KB. 营业员：请输下您的密码 Please enter your password. 场景三: 缴费 营业员：您好，请问有什么能帮到您！ Hello ,what can I do for you ? 外国客户：我要缴费. I want to pay my telephone bill. 营业员：请问您要缴交多少？ How much do you want to pay ? 外国客户：250元 250 yuan. 营业员：收您300元，找您50元，请收好。 I receive your 300 yuan,here are your change 50 yuan RMB 营业员：票据请收好，请问还有什么能帮到您。 Here is your receipt , what else I can do for you ? 外国客户：没有了，多谢。 Nothing,thanks 营业员：不客气，请慢走！ You’are welcome! 营业员：您好，请问有什么能帮到您！ Hello ,what can I do for you ? 外国客人：我是上海的卡，现在不能用了（经查是神州行卡） My telephone card belongs to shanghai,,it’s not working now. 营业员：你要买神州行充值卡充值 Oh ,you need to recharge by shenzhouxing prepaid card. 外国客人：好的，给我买100元。 OK，Please give me a card of 100 yuan. （买完后） 外国客人：谢谢！ Thank you! 营业员：不用谢，再见！ It’s my pleasure,good-bye! * * 厦门移动通信公司营销服务部营业组 ------张宏 GoTone is a comprehensive mobile phone service brand-name of China Mobile GSM digital mobile phone service. GoTones basic services include local calling, local domestic long