组织行为学——第16章组织变革与压力管理重点.pptVIP

There are three main approaches to managing organization change. They are Lewin’s three-step model of change, Kotter’s eight step model of the change process and organizational development. * Lewin offers a three-step model to help facilitate the change process. He sets forth that change efforts need to “unfreeze” individual resistance and group conformity to help them move forward and then you need to refreeze the changes by balancing driving and restraining forces. This will help to move people through the change process and solidify the desired behaviors/outcomes moving forward. In t