知识型员工职业初期工作压力、工作满意度和离职倾向关系的研究.doc

 Classified Index: U.D.C.:  CODE: 10075 NO: A Dissertation for the Degree of Management A study on Relationships among Job Stress、Job Satisfaction and Turnover Intention about Knowledge type Employee of early stages of the career Candidate: Wang Jing Supervisor: Prof. Shen Zhan Bo Academic Degree Applied for: Master of Philosophy Specialty: Enterprise Management University: HeBeiUniversity Date of Oral Examination: May, 2012    摘 摘  要 要  当今社会科学技术飞速发展，经济竞争愈演愈烈，资本、信息和各种物质资源都成 为竞争对象，所有竞争的焦点都集中在了知识上的竞争，而知识竞争的实质是人才竞争。 知识型员工作为企业的核心竞争力，面临巨大的工作压力，尤其是处于职业初期的知识 型员工，由于缺乏足够的工作经验，对工作和自身的掌控能力有限，因而引发出更为突 出的工作压力问题。本文选取职业初期知识型员工为研究对象，旨在探讨我国知识型员 工职业初期的工作压力、工作满意度以及离职倾向之间的相互关系。 论文采用文献研究与实证研究相结合的研究方法。通过文献综述对知识型员工、职 业初期、工作压力、工作满意度以及离职倾向的概念、相关理论进行了研究。将工作压 力与工作满意度的关系、工作压力与离职倾向的关系、工作满意度与离职倾向的关系相 互结合起来，建立了概念模型。在实证部分，通过提出假设、问卷调查、结构模型分析 对假设进行了检验。 论文研究证实，工作压力对工作满意度有显著负向影响、工作压力对离职倾向有显 著正向影响、工作满意度对离职倾向有负向影响但不显著，工作满意度在工作压力与离 职倾向之间具有部分中介作用。此外，性别、年龄、受教育水平等背景变量对工作压力、 工作满意度、离职倾向三者的关系具有调节作用。论文最后从企业、员工自身和学校三 个方面提出了如何缓解员工压力、提高工作满意度、最终降低离职倾向的对策建议。  关键词  知识型员工  职业初期  工作压力  工作满意度  离职倾向   I Abstract Abstract In todays society, with the rapid development of science and technology, economic competition becomes increasingly fierce, the capital, information and all kinds of material resources have become the object of competition. All the focus of competition is concentrated in intellectual competition, and the essence of knowledge competition is talent competition. As the companys core competitiveness, knowledge employee facing huge pressure, especially in professional at the early stage. Because of lacking enough work experience and the limited ability of work, causing a more prominent job stress. Therefore, this paper focuses on them so as to explore the relationship among job stress, job satisfaction and turnover intention. This paper uses the literature research and empirical research method of study. Through the literature review, we know the concept of the knowledg