项目管理CHAP介绍.pptVIP

If the customer is satisfied with the project: 如果客户对项目满意： Ask about other projects you could do—perhaps without going through a competitive RFP process 询问是否有其他可做的项目，可能不必经历竞争性的RFP过程 Ask permission to use the customer as a reference 获取客户作为参照的允许 Get feedback regarding satisfaction through a post-project customer evaluation survey 通过项目后客户评估调查来获得关于满意度的反馈 Customer Feedback (Cont.) 客户反馈 Early Project Termination 提前结束项目 If research shows costs will be much more than originally anticipated 如果研究表明成本将大大超过预期 If there is a change in a company’s financial situation 如果公司财务状况发生变化 Because of dissatisfaction of the customer 因为客户不满 Avoid early termination due to customer dissatisfaction by monitoring customer satisfaction continually and taking corrective action 通过持续监控客户满意度并采取纠正行动来避免因客户不满导致的提前结束项目 FIGURE 4.6 Post-Project Customer Evaluation Survey * * 2 2 2 2 * * 2 2 2 2 * 8 * 8 * 11 * 11 * * 12 * 13 * * 13 * 13 * * 13 * 13 * 22 * 22 * * 22 * 26 * 26 * 30 * Part 1 THE LIFE OF A PROJECT 项目生命周期 Part 1 Chapter 4The Project第四章 项目 Review 知识回顾 Proposal marketing strategies 申请书市场营销策略 Bid/no-bid decision 是否投标决策 Development of a winning proposal 制作能获胜的申请书 The evaluation of proposals 申请书的评估 Types of contracts 合同的类型 FIGURE 4.1 Project Life Cycle Learning Objectives 学习目标 third phase and final phase 生命周期的第三和第四个阶段 elements involved in establishing a project plan 与制定项目计划有关的因素 steps in the project control process 项目控制过程的步骤 actions to take when a project is terminated 终止项目时应采取的行动 Planning the Project 项目计划 Clearly define the project objective. 清晰地定义项目目标 Divide and subdivide the project. 将项目工作范围一步步细分 Define the specific activities that need to be performed. 界定对应每一个工作包必须执行的具体的活动 Graphically portray the activities in a network diagram. 以网络图描绘活动 Planning the Project (Cont.) 项目计划 Make a time estimate. 做一下时间评估 Make a cost estimate. 为每项活动做成本估算 Calculate a project schedule and budget 计算项目进度计划及预算以网络图描绘活动 Develop a baseline plan 建立一 个基准计划 Keep in mind: 注意以下几点： Pr