呼叫中心基础教程01重点.pptVIP

* HA CTI: The appropriate configuration depends on the switch capabilities: mirrored links or multiple logical connections over one physical link: HA T-Servers connected directly to link without HA Proxy examples (Genesys 6.5): Alcatel OmniPCX 4200 4400; Ericsson MD110; Mitel SX-2000; Siemens Realitis-DX; Siemens Hicom 300E; Tenovis Integral 33 only one logical connection over one physical link: HA T-Servers connected to link through one HA Proxy examples: Delco ACD, Teltronics 20-20, Hitachi CX8000, LG Sarex-ACS, Philips Sopho iS3000, Siemens Hicom 150E 300 ACL-H3 two links in active/