宾馆英语教学大.docVIP

《宾馆英语》教学大纲 一、课程基本情况 开课单位：华天学院外语系 课程编码： 总 学 总 学 考核方式：考试 先修课程：基础英语，视听说，商务英语基础。 教 材：编，出版社 编，出版社 本课程是高等职业技术学院酒店管理类专业的一门专业特色课，主要传授宾馆、酒店业的部门及新理念、新设施、新用语，凸现了宾馆酒店业在一线服务和现场管理中以口头交际为主的行业特点，坚持听说领先的原则和任务为基的原则。激励学员敢说、会说，同时兼及阅读、写作和翻译能力的培养，有很大的可操作性，同时具有前瞻性、系统性和应用性的特点。通过课堂模拟实践巩固所学知识形成交际技能为进入社会进行实务打下基础。 学生学完本课程后应达到以下要求： 了解饭店业概况。 掌握客服、登记、礼宾员、出纳、客房部、采购部、康乐部、会议会展等操作流程及交际技巧。 熟悉中西餐、饮料服务、处理投诉和宾馆管理等知识点并能灵活运用。 明确宾馆酒店业全局并养成专业英语的交际能力。 三、课程内容、基本要求与学时分配 （一）课程内容（74学时） UNIT 1 HOTEL INDUSTRY ABC Hotel and their classification Major divisions in a hotel Service and management How to enter hotel industry Learning Objectives After studying this unit, you should be able to: grasp the galaxy of terms understand ABC above 3. be familiar with How to enter hotel industry UNIT 2 ROOM RESERVATION Receiving a reservation inquiry Creating a reservation record Sending out a confirmation Maintaining the reservation Learning Objectives After studying this unit, you should be able to: receive a reservation inquiry 2. create a reservation record 3. send out a confirmation 4. maintain the reservation UNIT 3 REGISTRATION information included in registration forms how to register groups how to register FITs receiving walk-in guests Learning Objectives After studying this unit, you should be able to: understand the information included in registration forms know how to register groups and FITs receive walk-in guests UNIT 4 CONCIERGE main duties of the concierge staff how to do bell service how to show the way what if the guest asks for some medicine Learning Objectives After studying this unit, you should be able to: 1.understand the main duties of the concierge staff 2.know how to do bell service and how to show the way 3.deal with what if the guest asks for some medicine UNIT 5 THE CASHIER ways of paying hotel bill the job procedures of exchanging foreign currency the job procedures of checking guests out main functions of the Controller’s Learning Objectives After studying this unit, you should