VIP接待员工作流与标准(房务篇).docxVIP

At present, the County personnel totaled 93,000 people, is three times times of 2010. Review the work of the past five years, the County formed to encourage innovation, innovation, participation in innovative atmosphere, a large number of innovations emerging high-level personnel leading the increasingly strong role; innovative idea further innovations gradually expanded from economic to social governance, public safety, intelligence and other areas of urban construction, innovation and talent support becomes increasingly important. Of hard work, the county levels to cherish, continue to consolidate, improve and, for the future development, to remain sober-minded, scientific foresight, courage to play. Under the influence of complicated international and domestic situation, the domestic economic situation, and General Secretary of stability, but downward pressure on large trend of differentiation and deepening of structural adjustment sums up the current situation. From Dongping actual see, Thirteen-Five during, County faced stable economic growth, and deepening structure adjustment of double task, both faced with economic total small, and per capita level low, and industry structure not reasonable, and economic development way extensive, basic situation, more has industry cluster early now prototype, and Park hosted capacity constantly enhanced, and resources traffic location advantage increasingly appeared, and cadres masses innovation venture passion  PAGE \* MERGEFORMAT 31 会所VIP接待员操作流程与标准 房务篇 仪容仪表标准 Grooming and Appearance Procedure 1、在工作时间保持乐观的态度； 2、随时进行仪表仪容的自我检查； 3、制服要整齐，不能挽起衣袖； 4、及时更换有污渍，褶皱，脏的，有异味的制服； 5、将名牌戴在制服正确的位置，名牌也是制服的一部分； 6、留意制服不要有破损； 7、男士穿黑鞋、黑袜； 8、女士穿黑鞋肉色长袜； 9、检查你的鞋：是否干净，光亮，并处于完好状态； 10、检查你的袜子：是否干净，需无异味和无破洞； 11、检查你的制服：是否干净，需熨烫整齐，无破损或纽扣丢失。 肢体语言及态度 Body language and attitude Procedure 1、工作期间在任何时间，地点保持良好的礼貌，注意个人清洁，佩戴名牌； 2、手不要插在兜里； 3、任何时间不要倚靠着墙站着； 4、在公共场所不许抽烟、剔牙、吐谈或剪指甲； 5、走路要保持姿态，不要跑； 6、当与客人并排时，请客人先走； 7、当与客人谈话时要有礼貌并保持微笑； 8、与客人谈话要保持一定的距离； 9、要站直，双臂不能交叉在