基础服务英语-英语.ppt

;*;基础服务英语;教学目的： 正确地读出每一个句子。 能够明白每个句子在何种情景下使用。 能够听懂这100个句子及其问句和答语，并使用该100句和旅客进行基础交流。;教学方法： 多次带读； 矫正发音； 一问一答的短对话练习。;问候与告别(1~14句);问候与告别;2. Welcome to China!;A: Welcome to Beijing/my hometown/China. B: Thank you. ;;3. Welcome to Beijing Capital International Airport! ;6. Lovely day, isn’t it?;7. Long time no see.;4. Goodbye! / See you later!;8. Nice meeting you;9. Take care.;5. Have a nice day!;12. Have a nice trip! ;10. Wish you a good/nice journey.;11. Wish you a happy stay in China. ;13. Welcome to China again. ;14. I’m eager to get your suggestion.; Welcome to… Have a… Wish you… isn’t it? 反意疑问句，表示强调;提供服务（15～20句）;提供服务;;;;;;;A: May I have your flight number?/Can you tell me your flight number? B: Yes, it is CA3193. ;; let me do sth 让我来…. give sb a hand 帮助某人 May I have…我可以问…吗？;感谢与应答(25~33句);感谢;应答;A: Thank you very much! B: You are welcome! A: Thank you. B: It’s my pleasure! A: Thanks. B: Don’t mention it.;感谢;应答;A: Thank you for your help! B: No sweat! I’d be happy to help.;应答;A: Can you help me? B: With pleasure. ;;33. Thanks. Here’s your ticket and change. Have a nice flight and take care. ;27.You’re very kind. / That’s very kind of you.;A: You are very kind. B: It’s my pleasure. A: That’s very kind of you. B: You are welcome. ;重点掌握感谢与应答的几种说法: Thanks/ Thank you /Thank you very much! You’re very kind. / That’s very kind of you. Thanks for … 回答： You’re welcome. / It’s my pleasure! Don’t mention it. / No sweat! I’d be happy to help.;道歉与应答(34~43句);道歉与应答;41.I’m sorry, it’s not on sale. ;;38. Sorry, I don’t know. Would you please ask the staff member over there? ;39. Sorry, I’m not sure. But I’ll show you to the information desk. ;37. Sorry to trouble you.;43. Never mind. /It doesn’t matter.; A: I’m sorry. B: It doesn’t matter. /Never mind. ;;40. I’m afraid we don’t have a Business Center.;35. Excuse me.;A: Excuse me. B: Yes. A: Would you please tell me where is the information desk? A: Sure. Let me show you. ; Would you please… 您能……吗？ I