客服报告.doc

客服报告 客服报告篇一 《客服报告》 Investigative report on Grand Hyatt Shanghai I Introduction The 5-star Grand Hyatt Shanghai is the highest hotel in the world (located on the 53rd to 87th floors of the Jin Mao Tower), with spectacular, views of the Bund, the Huangpu River and the city. The hotel is in the heart of Pudong, Shanghai’s financial and business district, and features easy access to the Shanghai Sock Exchange, the Shanghai World Financial Center and the International Conference Center. The most impressive of Shanghai hotels, travel connoisseurs around the world take note of Grand Hyatt Shanghai, from the 33-storey central atrium that greets guests to the art deco design, masterfully blended with contemporary furnishings and modern sleek lines throughout the interior. II Findings The hotel’s impressive array of restaurants provides guests with an extensive choice of dining options. For board meetings, conferences and receptions, Grand Hyatt Shanghai’s function rooms can facilitate groups from 12 to 1200. The Communications Centre functions as a full-service office for business travelers. Grand Hyatt Hotel not only for their physical distinctiveness, incorporating local art and design, but also for the amenities and services provided. It provides a wide range of services guaranteed to satisfy the needs of the most discerning guests. Just a few of the conveniences the hotel offers include a prime location in the heart of Shanghai’s financial and business district, parking facilities, a lobby manager on duty 24 hours, and the Communications Centre,