高速服务区的服务用语.docVIP

高速服务区的服务用语 篇一：高速服务区的服务用语 ?? 接受预订?? 问候-日期-住几晚-人数-房间类型-查看-姓名、 电话-具体时间-确认-结束语?? 问候： Good morning .this is the front desk .may I help U, sir??? Guest: I want to make a reservation. (reserve a room) ?? 日期： thanks U. for which date??? 住几晚： for how many nights? How long do U plan to stay??? 人数： how many (people) will there be in your party??? 房间类型： which kind of room would U prefer? (single room. double room. standard room. triple room. suite. junior suite. business suite. duplex suite. deluxe suite.)?? 查看： could U hold the line, please?/just a moment, please. I will check our room availability for those days. Thank U for waiting .we have a (standard) room at RMB1 000yuan and 1 500yuan ,which would U prefer??? 问电话姓名： could U give me your name? May I have your telephone number, please??? 具体时间： what time do you expect to arrive, sir?确认Ild lik tfi?? 确认： I would like to confirm your reservation, sir. A standard room for Mr. lee at RMB 1 500yuan per night for two nights from August 22th to August 24th.?? 结束语： My name is shining and we are looking forward to serving you. We hope to see U.tiiA?? 入住check-in?? 问候-确认预订-出示证件-填登记表-收取押金-钥匙房卡-行李员送客上楼-祝愿?? 问候： 同上?? 确认预订： Do U have a reservation with us,sir??? May I have your name ??? Just a moment, please.I will check our reservation record…thank U for waiting. Your reservation is for a standard room for three nights.?? 出示证件、 填表： please show me your passport and fill out the registration form.?? 收取押金： would U please pay RMB 3200yuan as deposit ??? How would U like to make payment? ?? May I print your card?/may I take a print of your card? Please sign your name here.?? 卡和钥匙： this is the receipt. Key and room card to room1 1 1 1 .?? 行李员： the bellman will show you up with your baggage.?? 祝愿： I hope U will enjoy your stay with us.?? 结账 check-out?? 问候-姓名、 房间-准备账单-结账-祝愿?? 问候： 同上?? 客人： May I settle my hotel bill now??? I would like to pay my hotel bill now.?? 姓名房号： your name and your room number, please??? 如不含早餐费： Did U have breakfast???