旅游英语_03到达住处后的交流用语摘要.ppt

Unit 3 Arriving at the hotel The hospitality industry consists of broad category of fields within the service industry that includes lodging, restaurants, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant, hotel, or even an amusement park consists of multiple groups such as facility maintenance, direct operations (servers, housekeepers, porters, kitchen workers, bartenders, etc.), management, marketing, and human resources. The hospitality industry covers a wide range of organizations offering food service and accommodation. The hospitality industry is divided into sectors according to the skill-sets required for the work involved. Sectors include accommodation, food and beverage, meeting and events, gaming, entertainment and recreation, tourism services, and visitor information. The Development of Hospitality Industry 1.Inn origin：Sumerians 4000 years B.C. Mesopotamia Oriental caravan inn The prototype of the inn (the Middle East) The Development of Inn The ancient Egypt: appeared artificial tourist destination - pyramids Ancient Greece: keen on race, sports and so on Roman: convenient traffic system - the presence of the church The development of China: the official post Chinese Inn Dreamland of Lijiang 2.Grand Hotel American The first hotel building 1794 City Hotel 73 guestrooms the biggest hotel till 1813 concise and lively interior decoration Provide room service The social center in New York city City hotel 特里蒙特大饭店 现代化的标志 三层楼，170间客房，12个公共房间 服务生 设前厅，给客人登记入住 铺地毯的大堂和餐厅（200位），大堂和餐厅有煤气的枝形吊灯 浴室（8间，设在楼内） 私人房间（单/双）带门锁，客人可以自行保存钥匙 法式烹调 每个房间有一个脸盆、一个水壶、一块免费香皂 每间客房内有信号器，客人有需求只需按一下按钮即可通知前台 阿斯特酒店 浴室增加至17间 公共房间更加宽敞 地下室增设了淋浴设施 客房内是黑核桃木的家具 铺有地毯 所有的房间都点煤气灯（第一家全点煤气灯的酒店） The Astor House 小结 美国酒店与欧洲的酒店一直存在着重大的区别。美国酒店——