HotelEnglishhumanresource（较全）.pptVIP

What is Performance ? The object record on the activities of specific job functions within a specific time ! Performance behavior viewpoint : Performance is what a person or system do ! Performance results viewpoint : Definition of Performance Management Performance management refers to the process of in order to achieve organizational goals through the ongoing liberalization of the communication process , the formation of the expected benefits and outputs of the organization , and to promote the teams and individuals to make the behavior is conducive to achievement of the goals , that is, through ongoing communication and standardized management continue to improve employee and organizational performance , staff capacity and quality. The Role of Hotel Performance Management Performance management is the basis of hotel to achieve strategic objectives. Performance management is a carrier landing by the hotel culture. Performance management is the basis of the hotel value distribution and motive power of value creation . The Definition of Performance Appraisal The performance appraisal is a formal staff appraisal system, it is through the system of methods, principles to assess and measure the behavior and effects of staff on duty . The Purpose of Performance Appraisal Provide the basis for staff promotion , demotion , transfer and separation Organization of staff performance appraisal feedback Employees and teams to assess the contribution to the organization Provide the basis for employee compensation decisions Assessment of the recruitment selection and allocation decisions Understanding of staff and the teams training and education needs Assessment of the effect on career planning Work plan , budget evaluation and human resource planning to provide information The Types of Performance Evaluation Quality –oriented(品质主导型) the content major evaluate on the quality of employees behavior at work, mainly focus on what about this people . Behavior –oriente